National Awards Submission Portal

Nominator Information

Someone who officially suggests that an official or team should be considered.

Name & Surname *

Position *

Department/Organization *

Contact Number *

Alternative Number

Email Address *

Nominee Information

A person, official, or team nominated to receive the award.

Name & Surname *

Position *

Department/Organization *

Contact Number *

Alternative Number

Email Address *

Award Category Selection

Participation open to all public servants. Select one category.

Category A – Best Front-Line Service Delivery Employee of the Year

Measures professionalism, responsiveness, adherence to Batho Pele principles, and treating people with dignity.

Category B – Best Service Delivery Institution/Department

For government departments/institutions with demonstrated excellence in governance and service culture.

Category C – Best General Worker of the Year

Measures responsiveness, organization, going the extra mile, and exemplary general service delivery.

Category D – Best Implementation Project of the Year

For distinct, structured service delivery projects with measurable outcomes and impact.

Category E – Best Public Service Leader (Senior Manager) of the Year

A public servant demonstrating outstanding leadership, embodying Batho Pele values and positive workplace culture.

Nomination Narrative & Impact

Impact on the Community/Department *

Alignment with Batho Pele Principles *

Award Printing Details

Name to be printed on your award

Organization to be printed on your award

Innovation Category & Project Name

Centre for Public Service Innovation Awards Entry

Project Name *

Awards Category entered for *

Category A: Replication and Adaptation of Innovative Solutions

Replication and Adaptation of Innovative Solutions (Category A) This category focuses on the enhancement of existing solutions. The category seeks to showcase the importance of replication and scaling of innovation in other contexts and environment. Previous entries that can demonstrate new enhancements are welcome to enter.

Category B: Citizen-focussed Innovations harnessing non-ICT solutions

This category celebrates the innovative use of citizen-focussed non-ICT solutions to improve the efficiency and effectiveness of service delivery at the coalface. The emphasis is on citizen benefit and what has been done to make their experience of government service pleasant, hassle free, effective and efficient.

Category C: Internal Innovations harnessing ICT or non-ICT solutions

This category focuses on innovations in the back office – enhancements or transformation of internal systems leveraging ICT and/or non-ICT solutions that significantly improve internal efficiency and effectiveness.

Category D: Innovations harnessing Technology (Frontline services)

This category recognises digital transformation and the use of technology in a new way, including the application of emerging technologies such as Robotics, Artificial Intelligence and the innovative use of Big Data to significantly improve service delivery.

Contact Detail of Project Manager

First Name *

Last Name *

Position *

Email *

Phone *

Organisation and Entity Type *

Physical Address *

City / Town *

Postal Code *

Province(s) or National *

Project History & Operational Timeline

Previously entered into CPSI Awards? *

If yes, indicate year(s):

Years operational? *

Detailed Project Narratives

Project Overview *

About Innovation *

Relevance *

GNU Priorities Addressed *

Impact Description *

Sustainability *

Replicability *

Challenges and Lessons *

Previous Recognition

References List

National Batho Pele and Innovation Awards Entry

Nominator Information

Nominee Information

Award Category Selection

Nomination Narrative & Impact

Category D – Project Specific Details

Award Printing Details

Innovation Category & Project Name

Contact Detail of Project Manager

Project History & Operational Timeline

Detailed Project Narratives

Supporting Evidence & Declaration